About Me

Hi world! My name is Linda.

I was a chemistry and physics teacher for ten years before the classroom (read: mostly the state of public education in the United States) became too toxic for me to survive. I left the classroom on Halloween Day 2020 and started in the private sector as a Customer Success Manager.

Here's the problem with that: I have a crippling need to feel useful. (Yes, I'm working on it.) So, even though I was no longer in the classroom, I decided to continue to support educators in any way I could. One of those ways was to continue to share my year at a glance. Then, I shared my other resources, and now, well, I think it's time to put it all in one place. So, to make everything easier, I bought this website and decided to host it all where anyone can find it all. 

Education:


That Teacher Life

Co-teacher/Professional Tutor: 2009-2013

Head Teacher: 2013 - 2020

I taught a slew of chemistry and physics courses, as well as wrote/led/managed in-person trainings, managed and maintained chemical hygiene, and led several SEL-related student groups. I started my "Year at a Glance" journey as a response to the struggle of balancing a massive prep load!

Ask Me How To:

1. Use Infinite Campus to send automated messages to parents (no more missing work calls!)

2. Build your own custom year of lesson plans without sacrificing an entire summer to planning

3. Write storyline NGSS assessment that get to the heart of the Evidence Statements

4. Blend technology and traditional teaching practices for an active and engaging classroom experience

Courses I have taught/co-taught:

Life After The Classroom

2020 - 2022: Founding Customer Success Manager, Pivot Interactives

Founding Customer Success Manager for a STEM EdTech Startup during a huge customer growth period.

1. Developed relationships with Science Curriculum experts in the 6-12 and University Education space to grow their active learning approaches 

2. Maintained user communications in Intercom with unique weekly newsletters for biology, chemistry, earth science, and physics showcasing new and relevant topics to the week's education trends

3. Wrote and updated our Knowledge Base (Help Center) to include the latest features and updates

4. Contributed my education and success experience to the Product Blog, producing over 20 blogs

5. Developed and implemented over 50 unique external professional development in PowerPoint and Slides


Ask Me How To:

--> Host your own "Summer of Learning" series (and give on-demand credentialing for FREE!)

--> Craft on-demand learning opportunities in app using Pendo

--> Use Postmark data to catch Implementation errors before your partner sees an issue

--> Craft responsive renewal series in Intercom

2022-2023: Business Strategy and Success Manager, Pivot Interactives/Discovery Education

In the post-acquisition time for Pivot Interactives, I served as the subject matter expert (SME) for Success and Strategy at Pivot Interactives.

1. Oversaw the transition of all accounts to various Partner Success folks.

2. Designed internal reporting and data tracking using Excel to measure health scores and KPIs

3. Designed and built 15 responsive and adaptive non-AI onboarding automation programs impacting 30k users using Gainsight and Salesforce

4. Designed key Success Metrics Dashboards in Intercom, Gainsight, and Salesforce supporting cross-functional teams


Ask Me How To:

--> Build responsive implementation and usage journeys in Gainsight and Intercom

--> Design analytics reporting in Excel

--> Grow your knowledge base to eliminate recurring Chat requests

--> Engage your customers in timely and relevant usage stimulation contacts

My Home Life

Wanna learn more? I'll be adding some slice-of-life blogs to my "Blog" page soon. Check those out there.